We have return and replacement guarantee for the goods which shall be purchased through  Mochka.com.

Conditions for return of the goods:

 You are able to return or replace the goods within 14 days after receiving your order. The goods should be returned to us without having been used or not being damaged due to misuse.  No return is acceptable for the goods which are unable to be put into sale again.  No shipment fee is payable for replacement, however while returning the goods; shipment fee shall be deducted from return fee  and shall be reflected to your account.  Goods which have been replaced previously are not allowed to be replaced or returned again. Goods without invoices are not subject to return. While you are receiving your cargo, you should certainly check whether the invoice is available or not.  No return or replacement opportunity is available for the goods which shall be delivered abroad.

Information:

Please fill the return form attached to your cargo which you have ordered through Mochka.com.  and put it into the package along with the product invoice and sent it to the address indicated in the return form (Varlık Mah. Yalova Sok. No:11/1 Yenimahalle/Ankara).